We (‘Ecomobility Green World, ‘Efun motos, ‘we’ or ‘our’) respect your privacy and value your trust in us. Our website at www.ecomobilitygreenworld.com and our mobile application are operated by Ecomobility Green World. Our registered office is Calle Horizonte 8, local 6  (P.I.S.A.)
41927 Mairena del Aljarafe 
Sevilla - Spain

For the purpose of the relevant data protection legislation, we are the data controller. This means that we are responsible for deciding how we hold and use personal information about you.

The European representative of Ecomobility Green World can be contacted using the contact details outlined below.

We developed this Privacy Policy to offer transparency. It describes the information we collect about you through your use of our website and related services and how we use that information. This Privacy Policy is applicable to all parts of the www.ecomobilitygreenworld.com website managed by Ecomobility Green World.

PRIVACY AND COOKIE POLICY

WHAT INFORMATION DOES ECOMOBILITY GREEN WORLD COLLECT?

Website usage statistics

When you visit our website, we collect information sent to us by your computer. This data includes language and locale preferences and standard web log information, including your IP address, browser information, operating system, geographical information, the duration of your visit, web pages you accessed with the corresponding time and date, navigation paths you follow and referral sources. Your personal data may be shared with our data processors, such as, but not limited to, Salesforce, Google, Facebook and Amazon.

We use this information to understand how people are interacting with our website in order to improve our products and services. Web server log information is retained for six months. Website usage data shared with our data processors will be retained for the period necessary to fulfill processing purposes as described below. We have a legitimate interest in processing this information to provide our services to you, and to continuously improve our website and related services.

Website form submissions

When you signup for our newsletter, request a demo ride, a quotation or contact us with a question or concern, we collect personal information you provide us with. This may include your first name, last name, email address, (mobile) phone number, street, city, state, country, postal code, product interest, questions and whether or not you want to subscribe to our newsletter. The Ecomobility Green World Dealer Application form also includes details about your business, such as your company name, DBA information, fax number, offered motorcycle brands, financial information, facility information, and other data.

When you submit a form, we record how you got to our site (e.g. email link, search terms, ad campaign, referral site, etc.). Previous and subsequent website visits may be connected to your form submission information. Your personal data may be shared with dealers, distributors and Ecomobility Green World personnel.

We use this information to respond to your inquiries and process requests, to understand how people are introduced to Ecomobility Green World and how the customer experience evolves over time. We will retain your personal data for the period necessary to fulfill processing purposes as described below. We have a legitimate interest in processing this information to provide our (marketing) services to you, and to continuously improve our customer service.

Employment Applications

When you apply for employment at Ecomobility Green World, we collect personal data (that you provide). We will retain your employment application and related data for the period necessary to fulfill processing purposes as described below.

Processing this information is necessary for the performance of a (possible employment) contract, compliance with a legal obligation (if entered into an employment agreement) and for our legitimate interest to invite applicants with the intended purpose of employing them.

Motorcycle Ownership Information

When you purchase a new Ecomobility Green World motorcycle from a dealer or a distributor, we require them to submit your contact information so we can confirm the start of the warranty period and so that we can send you pertinent service updates should the need arise. In addition, as Ecomobility Green World announces new accessories or other products that might be used with your motorcycle, we will use this information to keep you updated. This information is stored at our data processor Salesforce.

Ownership history of our motorcycles is kept for the period necessary to fulfill processing purposes as described below. We may contact prior owners should the need arise. For example, while the current owner is supposed to contact us to transfer ownership via our website, we regularly are contacted by the new owner. Should we discover a motorcycle was stolen, we have the ability to contact the previously registered owner. Processing this information is necessary for the performance of our (service) contract, compliance with legal obligation (i.e. to warrant driving safety) and for our legitimate interest to provide our services to you, and to continuously improve our products.

Service Request Information

When you contact our customer service team via email, phone or through the owners resources customer service form on our website, we will initiate a Technical Case associated with the motorcycle to track and gather associated information needed to respond to the request. Notes from the phone conversations, the text of the emails and any attachments provided are saved with this case. We retain this information through data processor Salesforce for the period necessary to fulfill processing purposes as described below. Processing this information is necessary for the performance of our (service) contract, compliance with legal obligations (i.e. to warrant driving safety) and for our legitimate interest to provide our services to you, and to continuously improve our products.

HOW DOES ECOMOBILITY GREEN WORLD USE YOUR PERSONAL DATA?

We process your personal data based on the following legal grounds:

1. for the performance of a contract (for example by subscribing to our newsletter);
2. for the purpose of our legitimate interests. These legitimate interests include:
1. marketing purposes;
2. creating reports and analyzing data to improve our services;
3. sending invoices and taking actions to recover a debt;
4. securing and administration of our digital systems (including hardware and software).
3. for compliance with legal obligations (if necessary).

We process your personal data for the following purposes, based on the noted legal grounds:

We may process your personal data for other purposes that are not considered to be incompatible with the initial purpose for which your personal data has been gathered.

HOW LONG DOES ECOMOBILITY GREEN WORLD KEEP MY INFORMATION?

We have specified the retention period for the greater part of the listed personal data in a transparent manner in this Privacy and Cookie Policy. Additionally, we retain your personal data for the period necessary to fulfil the purposes of processing your personal data. This retention period is determined by the nature and duration of your relationship with us. We will also delete your personal data in case we determine the data is outdated or when we receive a request from the data subject to delete their data. Personal data linked to an account may be retained until the personal data appears to be no longer actual or accurate, unless a longer retention period is required for our services, a dispute or as permitted by law.

REVIEWING OR REMOVING PERSONAL INFORMATION

Under certain circumstances, you have the legal right to: (i) request access to your personal data; (ii) request the rectification of your personal data; (iii) request the erasure of your personal data; (iv) request the restriction of processing of your personal data; (v) object to the processing of your personal data where Ecomobility Green World relies on a legitimate interest; (vi) withdraw your consent to specific processing for which consent has previously been provided, without affecting the lawfulness of processing based on consent before its withdrawal; and (vii) request the transfer of your personal data to a third party.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if any request made by you is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. All requests will be executed in accordance with the law, subject to legally available exceptions, within four weeks. If you want to exercise any of the above rights, please contact us by using the contact details below.

If you have a complaint or question, you may contact us through the following email address: info@ecomobilitygreenworld.com  

Please make sure you include as much information as reasonably possible. We will review complaints and questions within four weeks. We make every effort to resolve disputes. You may contact the applicable Supervisory Privacy Authority to file a complaint, should you be unsatisfied with our outcome.

ECOMOBILITY GREEN WORLD’S SECURITY MEASURES TO PROTECT PERSONAL INFORMATION

We take reasonable organizational and technical measures to help secure your personal data, ensure availability and to help prevent unauthorized access, illegal processing or distribution, as well as accidental loss, modification or destruction. Your personal information is not stored on our public web server. In a very few cases an error log entry may be made when your personal information is submitted. Log information is retained for six months.

TRANSFERRING INFORMATION OUTSIDE OF THE EU

Your personal information may be stored and processed in any country where we have operations. Ecomobility Green World is based outside the European Economic Area (“EEA”) in the USA and your personal data will be transferred to and processed in the USA. The USA is not deemed to provide an adequate level of protection for personal data. However, your personal data will be processed in compliance with EU data protection legislation under specific contracts approved by the European Commission which ensures the same level of protection of your personal data it has in the EEA.

Many of our data processors are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Where we use providers based in the USA, we may either use the above contracts approved by the European Commission or we may transfer data to them if they are part of the EU–U.S. Privacy Shield which, as outlined above, requires them to provide similar protection to personal data shared between the Europe and the USA. For further details, see European Commission: EU-U.S. Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

LINKS TO OTHER WEBSITES

Our website contains hyperlinks to websites maintained by third parties that may apply other terms and conditions for the processing of personal data. We are not responsible for the content or processing of personal data via these websites or the operation of such websites. We advise you to review the terms and privacy policy applicable to such websites before providing any personal data through such websites. This Privacy Policy does not extend to these websites.

WHAT ABOUT COOKIES?

The Ecomobility Green World website uses cookies and other technologies such as pixel tags or web beacons. Cookies are bits of data that may include information about you, such as, but not limited to, your use of our website, preferences and shopping cart items. Cookies are stored on your browser or smart device when you visit our website. The stored data can be sent back to our web server the next time you visit our website. This allows for a more convenient, efficient and personalized user experience and is standard practice on the Internet. We use the following cookies:

Functional cookies

We use functional cookies to ensure our website runs properly and to improve website usability. Ecomobility Green World uses cookies to collect website visit information in our customer relationship manager. When you submit a form on our website, past and future website visits may be connected to the name, email address and location information you included in your form submission.

Session cookies

We use session cookies to track user navigation during a website visit in order to create a cohesive browsing experience. These cookies are automatically deleted when you close your web browser.

Analytical cookies

We use analytical cookies to analyze when and how you are using our website, through what domain you visit our website, and to improve the efficiency and quality of our website. Ecomobility Green World uses the services of Google Analytics. Google Analytics measures website activity and general statistics, including demographic and interest data, and allows us to improve our service. The information gathered by Google Analytics is transferred to, and used by Google on servers located around the world. Google Analytics maintains the same protections as described in their Privacy Policy, irrespective of your location. Google Analytics masks the last octet of the gathered IP addresses and uses an SSL encryption to securely transfer the gathered information. For more information we refer you to the Privacy Policy of Google.

Web beacons or pixel tags

Web beacons or pixel tags are small pieces of code placed in a web page or email message. They help us track web page visits and notify us when emails are received.

Remarketing cookies

We use remarketing cookies to display informed and optimized ads to past website visitors as they visit other sites. We use the services of Google AdWords and Facebook to add our website visitors to our remarketing ad campaigns. Google AdWords remarketing integrates with our Google Analytics cookie. The information shared with Google and Facebook does not contain your name, address, telephone number, or e-mail address. For more information we refer you to the Privacy Policy of Google and the Privacy Policy of Facebook.

Please find below an overview of the cookies placed by Ecomobility Green World and third parties:

Cookie and remarketing advertising opt-out possibilities

Most browsers allow users to reject all cookies. Hereafter you will find an overview of browsers and the corresponding manual to reject cookies. The rejection of cookies may result in a non-functioning website. Click on one of the following links for browser specific information on disabling cookies: Apple Safari, Google Chrome, Microsoft Internet Explorer, Mozilla Firefox.

As an alternative to disabling cookies, to disable remarketing advertising, you can opt out of online behavioral advertising through one of these websites: Network Advertising Initiative, Digital Advertising Alliance, Digital Advertising Alliance of Canada and European Interactive Digital Advertising Alliance. Just select the ad company: in this case, Google or Facebook. The number of ads you view will be the same but the ads may not be as relevant. You will need to opt out of online advertising for each web browser that you use. For Facebook remarketing only, you can opt out of remarketing using Facebook ad settings. This choice will be registered across devices of registered Facebook users.

Settings on your mobile device may include advertising options. On your iPhone or iPad: go to Settings, select Privacy and then Advertising. On your Android (versions 2.2 and up) or Google Play Services (versions 4.0 and up) device: go to Google Settings and select Ads. Google Settings will either be a separate app or within your main Settings app as Google, Google Settings.

DOES ECOMOBILITY GREEN WORLD SHARE MY INFORMATION?

We may share your personal data with our data processors and/or third parties in accordance with this Privacy and Cookie Policy and relevant law and regulations.

We use data processors to process your personal data. These data processors act as data processors of Ecomobility Green World. Your personal data may be processed on secure servers within the EU and the USA. Ecomobility Green World has taken all necessary measures in accordance with the relevant European and US privacy regulations to facilitate the lawful processing of your personal data. Below is an overview of our data processors:

We may disclose your personal data to third parties. Ecomobility Green World has taken all necessary measures in accordance with the relevant European and US privacy regulations to facilitate the lawful processing of your personal data. Below is an overview of third parties that may receive your personal data:

We will not disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when Ecomobility Green World, in good faith, is assured that the disclosure of the requested information is necessary and legitimate to protect the safety or rights of a third party or to protect our rights.

CHILDREN’S PRIVACY

Ecomobility Green World’s website and app are not designed for or directed to children under the age of 16. We never knowingly collect personal information from anyone under the age of 16 without parental consent. If we learn that we have collected personal information from a child under 16 without parental consent, we will delete the information as soon as possible.

HOW DO I CONTACT ECOMOBILITY GREEN WORLD?

If you have any questions or concerns about Ecomobility Green World’s Privacy Policy, please contact us through one of the following means:

+34 954 229 311

CHANGES TO ECOMOBILITY GREEN WORLD’S PRIVACY POLICY

Last revised: November, 2018

This page describes the most recent updates to our Privacy Policy. We will update our privacy policy from time to time and encourage you to review it periodically.